Customer Service

Shipping & Delivery

Shipping & Delivery

Shipping & Handling Charges (effective as of 7/16/2016):

Our shipping charges are calculated by the weight of each individual item and calculated live from the United States Postal Service, FedEx, and UPS websites based on the location the order will be shipped.    

As we move through this transition, we still need to filter items that are required to go ground service per shipping regulations.   We are calling customers to let them as these orders are processed.    

*FREE SHIPPING OFFERS - click on the item to look at the specifics for each item.   NOTE - if an item is marked Free Shipping it is for that item or Quantity.  If other items are added to the cart, then shipping charges are added for those items.

Returns & Replacements

If you are not 100% satisfied with your item(s), please contact us at 1-603-679-1961 or email us here and you may return the items in question for one of equal value or for a refund when the item is received in the condition in which it was sent. We must be notified within 10 days of receipt of the item.

We are sorry, but we are unable to provide a refund on opened or used inks, dyes, paints, glues, flocking adhesive or any type of liquid/fiber type products as this is not considered the condition it was sent.

Ordering

Ordering from our website is easy and convenient. Simply select your favourite items, and add them to the shopping cart.  Once an item has been placed into your shopping cart, you can choose to 'Checkout’ or ‘Continue' shopping.

When you have finished adding all of your items, hover your mouse over the blue cart button in the upper right corner of the website and then click ‘Cart’. You may also delete items from your cart right in the overlay box by clicking on the small X beside each item. After you click on the 'Cart' button, you can adjust quantities for each item, move them to your Wishlist (if you registered on the site and are logged-in) or remove them completely. Click ‘Update’ to see your item totals and then click on ’Checkout’ to purchase your items.

The order process will have you first choose your payment option (Credit Card via Authorize.net or Paypal), then enter your name and  shipping address (this step is completed for you if you are registered – though it can be edited if needed) and then order review/pay now.

When you click on the ‘Pay Now’ button, you will be redirected to a payment processing screen. Please note that in order to fully complete the transaction, you must leave the browser window open until you see the confirmation page on Blue Whale Arts’ website. Failure to do so will result in an incomplete order and lost shopping cart contents.

Soon after your order is placed, you will receive an e-mail notification for the transaction which will include details of your order and a confirmation number. If you do not receive this email, please check your spam folder on your computer or even through your ISP/webmail.

Making Changes or Cancelling Your Order

If you need to make changes or cancel your order, please contact us as soon as possible by phone at 1-603-679-1961 or send an email to leah@bluewhalearts.com and have your order number handy.