If you are not 100% satisfied with your item(s), please contact us at 1-603-734-5504 or email Leah@bluewhalearts.com and you may return the items in question for one of equal value or for a refund when the item is received in the condition in which it was sent. We must be notified within 10 days of receipt of the item.
We are sorry, but we are unable to provide a refund on opened or used inks, dyes, paints, glues, flocking adhesive or any type of liquid/fiber type products as this is not considered the condition it was sent.